Re: "We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted."

Hi Damien,

This has actually started to happen for me as well. I've added a new tech this morning (15/09) ensuring all the relevant boxes are ticked but the Helpdesk is not recognising the users email address. Sorry that my note doesn't really help your situation, I just found in interesting that you are explaining a similar issue to mine.

Hopefully Solar Winds have some feedback for us?

Gareth